Terms of service

1. Introduction

Climb Europe Limited (company number 6645934) is registered at, and trades from 3 Elmwood Close, Balsall Common, West Midlands, CV7 7DP, United Kingdom.  Your agreement is with Climb Europe Limited and this is the user agreement which governs your use of this website and the purchase by you of the services and products we provide. By proceeding with a purchase, you acknowledge that you have read and understood the following Terms & Conditions, and agree to be bound by them.           

Climb Europe Limited wholly own and operate the following web sites:
https://www.climb-europe.com

2. Shipping Policy

All products are dispatched from our warehouse in the UK within 2 working days (usually 24 hours).  Our working days are Monday to Friday, excluding banks holidays (National holidays).

For all UK orders these will be dispatched via the Royal Mail.  At the point of ordering there is the option of either Tracked 24, or Tracked 48, and the cost is calculated by weight.

For all orders to be delivered outside of the UK are sent via International Airmail, which is a tracked service.  The final delivery will be done by National Postal Service of the country being delivered to. The cost of postage is calculated by weight.

2.1. VAT (Tax) and Import Duty

2.1.1.  UK Customers

For all UK orders, VAT is calculated in the checkout.

1.2.2. United States Customers

As of August 2025, Climb Europe must pay an import tariff on all orders to the United States that is calculated at the point of order.  However, books and maps are exempt from this tariff, so no additional costs have been added to your order.  Therefore, no further import duties are required to be paid by you as Climb Europe details all this information on the customers declaration, so the goods will clear customs quickly. 

2.1.3. European Union Customers

For all orders dispatched to the European Union (EU) the relevant VAT (tax) due is calculated in the checkout, with the rate depending on the country the goods are being delivered to for orders up to €150 (excluding delivery costs).  Since 1st July 2021 all European Union (EU) customers are required to pay VAT (tax) at the local rate of the country in which the goods are delivered to for orders up to €150 (excluding delivery costs).  Please note that we are legally required to declare the correct value of your purchase which is used to calculate this VAT (tax).  By paying this VAT (tax), no import duties are payable, and the goods will clear customs quickly. 

For all orders dispatched to the European Union (EU) that are over €150 (excluding delivery) we are unable to collect the relevant tax due (EU regulations).  Therefore, you will be required to pay import VAT (tax) at the local rate of the country in which the goods are delivered to and is separate to any import duty which may or may not be chargeable on the goods due to their country of origin. Please note that we are legally required to declare the correct value of your purchase which is used to calculate the tax and any import duty. Failure to pay the import charges will result in the goods being returned to the UK. 

If your original order is greater than €150 (excluding delivery), Climb Europe recommends that you place multiple orders, where each order is less than €150.  By doing this we can charge the VAT (tax) due, and no further taxes or duty are payable, and the goods will clear customs quickly. 

2.1.4. Non-UK and Non-European Customers

For all non-UK and non-European Union customers, you will be required to pay any import VAT (tax) or import duty that is due.  Please also note that we are legally required to declare the correct value of your purchase which is used to calculate the tax and any import duty. Failure to pay the import charges will result in the goods being returned to the UK. 

3. Payment

Orders placed using a credit card or debit card must be placed through the website, just follow the easy instructions.  Under no circumstances, e-mail your credit card details to us.  No responsibility can be taken for the security of your details if given this way.

3.1. Card Security

We use Shopify Pay, PayPal, Apple Pay, Google Pay, and Shop Pay to check and process your card details.  By using these third party payment providers, we can ensure the utmost care is taken to protect you and your personal card details, as all card details are handled by them.  We do not hold any credit detail on computers or paper, either at our warehouse or on our web server.  It is imperative that you type in the cardholder's details as it is shown on the card, and address exactly as it appears on the statement. 

4. Stock Control Policy

Climb Europe hold the stock that is featured in our on-line shop. If the item(s) you have ordered are temporarily out of stock, we will e-mail you within 14 days (usually within 48 hours), informing you when the item(s) will be dispatched to you.  If we can't supply a product we will refund your money in full.

5. Goods Return Policy

Climb Europe is committed to providing the best customer service available and will deal with any returns in a professional manner.

5.1. Wrong Item Dispatched

If within 30 days of ordering we have dispatched the wrong item, you can return the goods for a full refund (including postage and packaging) or for an exchange.  Climb Europe will also pay for the return postage back to us.  We only ask that the products are returned via the cheapest method and to obtain a proof of posting.

5.2. Change of Mind

If you change your mind (within 30 days of ordering) about a product and no longer require it, then this can be returned and will be refunded in full.  However, Climb Europe is not liable for your return postage.  Please note that in order to qualify for a full refund the returned products must be unused and in a re-saleable condition.

5.3. Damaged Product(s)

If when the product(s) are received and they are damaged, please contact us within 30 days of ordering.  Please provide photographic evidence of the damage along the packaging the product(s) were delivered in.  The product(s) can then be returned for a full refund (including postage and packaging) or for an exchange. Climb Europe will also pay for the return postage back to us.  We only ask that the products are returned via the cheapest method and to obtain a proof of posting.

5.4. Returns Procedure

To return your product(s) just follow the simple instructions below.

  • Contact Climb Europe Limited by e-mailing contact@climb-europe.com.
  • All product(s) must be returned within 30 days of receipt, have not been used & in their original packaging.
  • The original receipt must be returned.
  • Our returns address is Climb Europe, 3 Elmwood Close, Balsall Common, Coventry, CV77DP, United Kingdom.
  • Use the cheapest method to return the product(s) and obtain a proof of posting.
  • Once the returned goods have been checked then you will receive the appropriate refund.

 
5.5. Un-delivered Product(s)

If the product(s) ordered have not been received, this must be reported to Climb Europe within 30 days from ordering to qualify for a full refund or replacement product(s). If product(s) are returned to Climb Europe due to an incorrect address or are not collected from a local postal service, or for the non-payment of any VAT (tax) or import duty, a full refund less the original postage fee will be given.

6. Privacy Policy

6.1. Introduction

Climb Europe has created this privacy statement as a demonstration of our firm commitment to the privacy of visitors to our website, www.climb-europe.com. The Climb Europe website is owned and operated by Climb Europe Limited.  We don’t collect huge amounts of personal data, and we only use what we do collect for the following specific purposes:

  • To process and deliver your online order
  • We may use your details to contact you

6.2. Personal information to process and delivery your online order

When you place an order on our website, we collect your names, address, an email address and a telephone number.  This information will only ever be used in the context of fulfilling your orders with Climb Europe.

We share your contact details with some third party service providers so that we can complete your order.   These are as follows:

  • We use Stripe and PayPal to check and process your card details.  We do not hold any credit detail on computers or paper, either at our warehouse or on our web server.
  • We share your address with our couriers such as the Royal Mail so they can deliver your order.
  • Your order details are held by a third party company who host our website.

All third party companies detailed above comply strictly with our instructions and require that they do not use your personal information for their own business purposes.

6.3. Using your details to contact you

  • Climb Europe maintains an emailing list that is used to send out information on new products, special offers and general outdoor sports information.
  • We collect the following information: Your email address, your name, and your order history.
  • Climb Europe does not divulge your email address to any third parties.  The information is only used to send Climb Europe newsletters.
  • Climb Europe does not send random or un-targeted and unsolicited emails to our customers.
  • You, the customer, have the option to opt out of receiving email from us by clicking the ‘unsubscribe’ link at the bottom of any emails we send out, or by contacting us directly.

6.4. Cookies

New visitors to our site will see a cookie information pop-up in the page footer. After you agree to us using cookies by clicking the accept button you will not see this pop-up again.

You can block all or any cookies by adjusting your bowsers settings.

6.5. Other information

Every time you visit our website your IP (Internet Protocol) address registers on our servers. This data can’t be used to identify you, but we do use it to help us monitor traffic on our website, or (in case of criminal activity or misuse of our information) to cooperate with law enforcement.

  • We use Google Analytics to collect information about visitor behaviour on our website. Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on.
  • This Analytics data is collected via a JavaScript tag in the pages of our site and is not tied to personally identifiable information. We do not use Google Analytics to collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.

7. General Section

7.1. Statutory Rights

These terms and conditions do not affect your statutory rights as a customer.  Climb Europe Limited reserves the right to change the terms and conditions on this site at any time.

7.2. Disclaimer

To the maximum extent permitted by law, Climb Europe Limited disclaims all warranties, whether express or implied by statute, custom or usage relating to the information contained in or services offered on this site and shall not be liable for any losses or damages whatsoever, whether in contract, tort (including negligence), or otherwise arising from this site, or from any interruption or delay in accessing this site.

7.3. Jurisdiction

All agreements will be made in England and be governed by English law and be subject to the exclusive jurisdiction of the English Courts.

7.4. Copyright

All information shown on our website is the copyright of Climb Europe with all rights reserved. Individual pages may be printed off for your own private use but cannot be used for any commercial or business purpose.

7.5. Contact Details

For any questions or comments, you can contact us as detailed below:
Climb Europe Limited
3 Elmwood Close
Balsall Common
Coventry
CV7 7DP
United Kingdom

e-mail: contact@climb-europe.com.

Phone: +44 (0)1676 292 003.

Thank you very much for shopping with Climb Europe Limited. We hope you enjoy your purchases, and we look forward to you purchasing again in the near future.