Shipping policy

1.1. Shipping

All products are dispatched from our warehouse in the UK within 2 working days (usually 24 hours).  Our working days are Monday to Friday, excluding banks holidays (National holidays).

For all UK orders these will be dispatched via the Royal Mail.  At the point of ordering there is the option of either Tracked 24, or Tracked 48, and the cost is calculated by weight.

For all orders to be delivered outside of the UK are sent via International Airmail, which is a tracked service.  The final delivery will be done by National Postal Service of the country being delivered to. The cost of postage is calculated by weight.

1.2. VAT (Tax) and Import Duty

1.2.1.  UK Customers

For all UK orders, VAT is calculated in the checkout.

1.2.2. United States Customers

As of August 2025, Climb Europe must pay an import tariff on all orders to the United States that is calculated at the point of order.  However, books and maps are exempt from this tariff, so no additional costs have been added to your order.  Therefore, no further import duties are required to be paid by you as Climb Europe details all this information on the customers declaration, so the goods will clear customs quickly. 

1.2.3. European Union Customers

For all orders dispatched to the European Union (EU) the relevant VAT (tax) due is calculated in the checkout, with the rate depending on the country the goods are being delivered to for orders up to €150 (excluding delivery costs).  Since 1^st July 2021 all European Union (EU) customers are required to pay VAT (tax) at the local rate of the country in which the goods are delivered to for orders up to €150 (excluding delivery costs).  Please note that we are legally required to declare the correct value of your purchase which is used to calculate this VAT (tax).  By paying this VAT (tax), no import duties are payable, and the goods will clear customs quickly. 

For all orders dispatched to the European Union (EU) that are over €150 (excluding delivery) we are unable to collect the relevant tax due (EU regulations).  Therefore, you will be required to pay import VAT (tax) at the local rate of the country in which the goods are delivered to and is separate to any import duty which may or may not be chargeable on the goods due to their country of origin. Please note that we are legally required to declare the correct value of your purchase which is used to calculate the tax and any import duty. Failure to pay the import charges will result in the goods being returned to the UK. 

If your original order is greater than €150 (excluding delivery), Climb Europe recommends that you place multiple orders, where each order is less than €150.  By doing this we can charge the VAT (tax) due, and no further taxes or duty are payable, and the goods will clear customs quickly. 

1.2.4. Non-UK and Non-European Customers

For all non-UK and non-European Union customers, you will be required to pay any import VAT (tax) or import duty that is due.  Please also note that we are legally required to declare the correct value of your purchase which is used to calculate the tax and any import duty. Failure to pay the import charges will result in the goods being returned to the UK.