Shipping policy

1. Shipping

All products are dispatched from our warehouse in the UK within 2 working days (usually 24 hours).  Our working days are Monday to Friday, excluding banks holidays (National holidays).

For all UK orders these will be dispatched via the Royal Mail.  At the point of ordering there is the option of either Tracked 24, or Tracked 48, and the cost is calculated by weight.

For all orders to be delivered outside of the UK are sent via International Airmail, which is a tracked service.  The final delivery will be done by National Postal Service of the country being delivered to. The cost of postage is calculated by weight.

It is your responsibility to provide your full and complete delivery address including your post code (zip code) where available.  Even if the post code (zip code) shows it is optional when completing your delivery address, it is your responsibility to provide this if available (as it is for all cities).  By providing your post code (zip code) it should mean that all parcels are delivered to the correct address.  Climb Europe cannot be held responsible for your order if no post code (zip code) has been provided, when one was available.

2. VAT (Tax) and Import Duty

2.1.  UK Customers

For all UK orders, VAT is calculated in the checkout.

2.2. United States Customers

As of August 2025, Climb Europe must pay an import tariff on all orders to the United States that is calculated at the point of order.  However, books and maps are exempt from this tariff, so no additional costs have been added to your order.  Therefore, no further import duties are required to be paid by you as Climb Europe details all this information on the customers declaration, so the goods should clear customs quickly.

2.3. European Union (EU) Customers 

2.3.1. For orders below €150 (excluding delivery costs) dispatched to the following EU countries - Austria, Belgium, Cyprus, Denmark, Estonia, Finland, France, Germany, Ireland, Italy, Luxembourg, Malta, Netherlands, Portugal, Slovakia, Spain, and Sweden, the following applies.

For orders dispatched to these countries the relevant VAT (tax) and duties (small parcel EU levy) that is due is calculated in the checkout, with the VAT (tax) rate depending on the country the goods are being delivered to.  Since 1st July 2021 all European Union (EU) customers are required to pay VAT (tax) at the local rate of the country in which the goods are delivered to for orders up to €150 (excluding delivery costs).   Since the 1st July 2026 the European Union (EU) also charges a duty called the EU small parcel levy at a rate of €3 per product with a different Harmonisation Code (HS) for all orders up to €150 (excluding delivery costs).  This duty is calculated at the checkout and is included in the shipping cost.  Please note that we are legally required to declare the correct value of your purchase which is used to calculate the VAT (tax) and EU small parcel levy (duty) that is due.  

By paying this VAT (tax), and the EU small parcel levy (duty), at the point of order the goods should clear customs quickly.

2.3.2. For orders below €150 (excluding delivery costs) dispatched to the following EU countries - Bulgaria, Latvia, Lithuania, Croatia, Czechia, Hungary, Poland, and Slovenia, the following applies

For all orders dispatched to these countries the relevant VAT (tax) due is calculated in the checkout, with the rate depending on the country the goods are being delivered to for orders up to €150 (excluding delivery costs).  Since 1st July 2021 all European Union (EU) customers are required to pay VAT (tax) at the local rate of the country in which the goods are delivered to for orders up to €150 (excluding delivery costs).  Please note that we are legally required to declare the correct value of your purchase which is used to calculate this VAT (tax).  Since the 1stJuly 2026 the European Union (EU) also charges a duty called the EU small parcel levy at a rate of €3 per product with a different Harmonisation Code (HS).  Unfortunately, we are unable to collect this duty at the point of order.

By paying this VAT (tax), the goods should clear customs quickly, but you will have to pay any import duty (including the EU small parcel levy) before the goods are delivered to you.  Failure to pay the import charges will result in the goods being returned to the UK. 

2.3.3. For orders to the following EU countries – Greece and Romania.

Climb Europe is unable to export to these countries.

2.3.4. For all orders over €150 (excluding delivery costs)

For all orders dispatched to the European Union (EU) that are over €150 (excluding delivery) we are unable to collect the relevant tax due (EU regulations).  Therefore, you will be required to pay import VAT (tax) at the local rate of the country in which the goods are delivered to and is separate to any import duty which may or may not be chargeable on the goods. Please note that we are legally required to declare the correct value of your purchase which is used to calculate the tax and any import duty. Failure to pay the import charges will result in the goods being returned to the UK. 

2.4. Non-UK and Non-European Customers

For all non-UK and non-European Union customers, you will be required to pay any import VAT (tax) or import duty that is due.  Please also note that we are legally required to declare the correct value of your purchase which is used to calculate the tax and any import duty. Failure to pay the import charges will result in the goods being returned to the UK.